slideshare quotation-marks triangle book file-text2 file-picture file-music file-play file-video location calendar search wrench cogs stats-dots hammer2 menu download2 question cross enter google-plus facebook instagram twitter medium linkedin drupal GitHub quotes-close

Example of a quick fix you can use support time for

London Bridge

Hackney Education are a long-term client of ours. They recently came to us with a quick-fix problem, whereby documents within embedded listings, that had spaces (%20) in the url, were returning an error message when opened.

Instead of %20 the urls showed %2520

For example:

Was displaying as:

David was thankful for Hackney’s very clear testing instructions as it allowed him to get working on it immediately. 

If you’d like to know more about writing a good support ticket, we have a handy FAQ page.

David was able to find an appropriate solution to the problem, so he went ahead and fixed the issue directly on the live site, which was tested on three different pages.

The issue was that the file URLs were wrongly encoded in the corresponding views configuration. We exported the configuration changes to code, so the fix didn’t get overwritten with the next deployment. Happily, the links are now displaying as you would expect.

If you have a support contract with us, feel free to raise a ticket for minor or quick-fix issues and our developers will be pleased to work on this for you.

Talk to us about how we can support your site

Contact us

More case studies

A classroom scene

Hackney Learning Trust

Providing Hackney with our full service to help positive social impact

Read our other Hackney case study

Paediatrician looking at a toddler's throat

The Royal College of Paediatrics and Child Health

Assisting a fellow Drupal agency to solve a deployment issue

Read our RCPCH case study