Helping those who help
ActionAid is an international non-governmental organization whose primary aim is to work against poverty and injustice worldwide. We've been working with them for a while; initially we helped them out with some issues on their existing Drupal platform - a complex Drupal 6 site running Organic Groups to allow different parts of the organisation to manage different sections of the website - but after a time it became clear ActionAid needed more long term arrangements in place.
We provide a charity discount to organisations doing the kind of life-changing work ActionAid are involved with, so we were happy to put together a cost-effective support plan to ensure they have ready resource whenever they need to make minor alterations to their site, as well as providing support for their editors and monitoring and first response if there are any problems with Drupal.
But we go further than that. While we have our own cloud solutions, one of the services we can provide is remote server management for organisations that prefer to host in house but lack the expertise to manage the software stack for Drupal.
In the case of ActionAid, they have a VMWare-based private cloud solution in their offices in Farringdon, managed by a company called Ethical IT, but they had no support for the Linux stack running on those virtual machines.
That's where Code Enigma comes in. We monitor, back up, patch and manage the Linux software stack, tuned and optimised for the ActionAid application, and we do all that remotely. Our 24/7/365 team of round-the-clock Linux experts ensure the servers keep ticking along, and are on standby to help deal with any incident that may occur. So ActionAid really can have their cake and eat it. They get to keep their server hardware in house but benefit from our expert management services.