When you get started, we will guide you through creating the initial account(s), but for reference, before you contact us about future accounts you should follow these steps:

Make sure everyone who needs an account has generated an SSH key pair and has an OpenSSH format public key ready, then raise a ticket with the following information for each new user:

  • Full name
  • Email address for the account
  • Job title
  • SSH public key (NOT the private key, this should be kept safe)

You should allow one UK business day for your accounts to be generated.