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Ongoing support tailored to your Drupal site

We will keep your site running at its optimal efficiency.

Our maintenance packages give you access to our skilled developers and systems administrators who will be on hand to solve any issues. In fact, our website support services are multi-disciplinary, so you can benefit from all of our areas of expertise. 

For example, if we’re managing your AWS environment you could request an accessibility audit, ask us to investigate broken links or new features. Or you could ask us to help investigate issues with your application’s Linux hosting environment (whether we’re managing it or not). 

Or, with our fully managed service, you can leave your website support entirely to us.

When we work on complicated questions or challenges, we keep track of them through our online ticketing system where you can create and manage your tickets and their priority.

Features

  • End-user support available 8 am - 6 pm, Mon-Fri (excl. public holidays)
  • First response guaranteed within 1 working day
  • Support available via our secure support desk
  • Email, phone and chat support available
  • Dedicated support team
  • Full-time sheets and automated warnings when retained hours are nearly used

Benefits

  • Lower costs compared to recruiting your own team
  • A focussed timebox of work to facilitate your current priorities
  • Onhand support to your in-house editors and developers
  • Peace of mind that your website is continually improving
  • The flexibility to ask us about any of our services

What can I get support for?

Project recovery

We can be there if your project hits an unexpected problem.

Say your site crashes or you experience deployment issues.

We can work with your internal team or development agency, or pick everything up where they left off.

Upgrading to Drupal 9

We will upgrade you to Drupal 9 as part of your monthly updates package.

In most cases the upgrade is straightforward. Any custom functionality that might cause added time/difficulty can be accounted for from any Monthly Support time you have available, fed into the Sprint/Retainer activity, or simply covered off on an hourly PAYG basis.

Application and security updates

We constantly monitor the Drupal security page (and other dependencies like Symfony), apply relevant updates, ensure your site is performing well, then pass it back to you for final approval before deploying.

If the creator of a Drupal module makes changes to it, we'll update it for you.

Integrations

We are also specialists in implementing complex integrations.

We'll integrate or combine varying software components to form a unified system that incorporates the important elements you need, like your CRM or analytics platform.

Problem solving

Our goal is to enable PHP applications such as Drupal to operate smoothly.

We offer troubleshooting of plug-ins or themes, server issue investigation, database or email add-on assistance, and performance optimisation.

Cloud infrastructure and DevOps support

Our AWS certified Solution Architects and Linux experts can work with you to develop your infrastructure.

We can increase the speed of your deployments, re-architect for scalability and reliability and implement best practices for performance and security.

SysAdmin Resource

We can offer all the troubleshooting and technical assistance you need for your systems.

This type of support could cover anything from intervention in a website outage situation to helping you create a new page.

Code review

Ensure your website is in top condition.

Quality check code before sign-off, security reviews, or ensuring the CMS can handle your anticipated traffic

Bug fixes

If your website is hit by a bug, we will clean up your site. Code Enigma support will fix or patch the issues quickly. We can easily fix all types of bugs, even critical ones.

Quality, security and accessibility in development

During the course of our development process, we implement quality controls to guarantee that all of the code we use on your site has been thoroughly tested and approved by other developers.

Learn more about how we control the quality of our work

Drupal security patching

As an additional service we can take care of your Drupal updates, provided your modules and themes are on Drupal.org and covered by the Drupal Security Team. We take care of applying the updates without delay, ready for you to check and approve to be deployed. In the case of extreme vulnerabilities, we will live patch your sites as soon as possible.

We can also audit and fix vulnerabilities in any custom code you use on your website, helping reduce the security risk.

We constantly monitor the Drupal security page (and other dependencies like Symfony), apply relevant updates, ensure your site is performing well, then pass it back to you for final approval. If you want to further streamline the process, we can help you write automated tests to comprehensively check your site’s functionality after updates have been applied. 

Drupal support and maintenance options

We tailor your support package to your individual requirements.

You can buy 5-hour blocks for lower bulk rates (versus PAYG). The benefit of this type of support is that it is reactive, and operates like insurance. You know you have prepaid for time to cover any break/fix moments or time-sensitive changes.

Alternatively, you can purchase a retainer from 2 - 10 days per month. This gives you access to cost-effective ongoing additional resources. 

Monthly development sprints (retainers) are an inexpensive way to purchase concentrated resources to work on a set of tasks or features. Sprints may cover any production activities Code Enigma engages with; typically this means design, development or DevOps.

Rely on our extensive Drupal and hosting knowledge.

Get a quote today

Contact us

What our clients say

Code Enigma understood our requirements and goals, and the technical challenges that would need to be overcome to meet those goals.

 

Electric Imp - Senior Tech Writer and Project Manager

Case Studies

Paediatrician looking at a toddler's throat

The Royal College of Paediatrics and Child Health

Assisting a fellow Drupal agency to solve a deployment issue

Read the RCPCH case study

Economist

The Economist Group

Hosting and support to help the media reach the masses.

Read the Economist case study