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Ongoing support tailored to your website

We will keep your site running at its optimal efficiency.

Our maintenance packages give you access to our skilled developers and systems administrators who will be on hand to solve any issues. In fact, our website support services are multi-disciplinary, so you can benefit from all of our areas of expertise. For example, if we’re managing your AWS environment you could request an accessibility audit, ask us to investigate broken links or new features.

Or, with our fully managed service, you can leave your website support entirely to us.

When we work on complicated questions or challenges, we keep track of them through our online ticketing system where you can create and manage your tickets and their priority.

Features

  • End-user support available 8 am - 6 pm, Mon-Fri (excl. public holidays)
  • First response guaranteed within 1 working day
  • Support available via our secure ticketing system
  • Email, phone and chat support available
  • Dedicated support team
  • Full-time sheets and automated warnings when retained hours are nearly used

Benefits

  • Lower costs compared to recruiting your own team
  • A focussed timebox of work to facilitate your current priorities
  • Peace of mind that your website is continually improving
  • The flexibility to ask us about any of our services

What can I get support for?

Application and security updates

If the creator of a Drupal module makes changes to it, we'll update it for you.

Learn more about updates here

Problem solving

Our goal is to enable PHP applications such as Drupal to operate smoothly.

We offer troubleshooting of plug-ins or themes, server issue investigation, database or email add-on assistance, and performance optimisation.

Cloud infrastructure and DevOps support

Our AWS certified Solution Architects and Linux experts can work with you to develop your infrastructure.

We can increase the speed of your deployments, re-architect for scalability and reliability and implement best practices for performance and security.

Learn more about DevOps support

SysAdmin Resource

We can offer all the troubleshooting and technical assistance you need for your systems.

This type of support could cover anything from intervention in a website outage situation to helping you create a new page.

Learn more about sysadmin resource

Code review

Ensure your website is in top condition

Quality check code before sign-off, security reviews, or ensuring the CMS can handle your anticipated traffic

Learn more about the precision of our code audits
 

Bug fixes

If your website is hit by a bug, we will clean up your site. Code Enigma support will fix or patch the issues quickly. We can easily fix all types of bugs, even critical ones.

Drupal security patching

As an additional service we can take care of your Drupal updates, provided your modules and themes are on Drupal.org and covered by the Drupal Security Team. We take care of applying the updates without delay, ready for you to check and approve to be deployed. In the case of extreme vulnerabilities, we will live patch your sites as soon as possible.

We can also audit and fix vulnerabilities in any custom code you use on your website, helping reduce the security risk.

We constantly monitor the Drupal security page (and other dependencies like Symfony), apply relevant updates, ensure your site is performing well, then pass it back to you for final approval. If you want to further streamline the process, we can help you write automated tests to comprehensively check your site’s functionality after updates have been applied. 

Website support and maintenance options

We tailor your support package to your individual requirements.

You can buy 5-hour blocks for lower bulk rates (versus PAYG). These can be used for any of our services. This is great for those break/fix moments or incremental changes and updates.

Alternatively, you can purchase a retainer from 2 - 10 days per month. This gives you access to cost-effective ongoing additional resources.

Rely on our extensive Drupal and hosting knowledge.

Talk to us about support

Contact us

What our clients say

Code Enigma understood our requirements and goals, and the technical challenges that would need to be overcome to meet those goals.

 

Electric Imp - Senior Tech Writer and Project Manager

Case Studies

A close up of gloved hands in a lab holding a small beaker

National STEM Learning Centre

Rebuilding a Drupal 7 site designed to be a resource centre.

Read the STEM case study

Economist

The Economist Group

Hosting and support to help the media reach the masses.

Read the Economist case study