Of course, we have everything you'd expect a company offering Drupal support to have. We have a 24/7 online ticketing system, branded to your (or perhaps your customer's) colours, we have a service level promise, we can update all your Drupal contrib modules and code when it needs doing and we can enable your editors and administrators with guidance on how to get things done.
At Code Enigma we understand that supporting a Drupal project is more than these traditional support and maintenance services. If you need formal training, a site audit, if you're having performance problems, your developers want a second opinion - to us, this is all support. We like to be flexible across all our services, we always want our clients to call us so we can create a solution that fits you.