If you lose your YubiKey, or need to order an additional one for a colleague, raise a support ticket with us including the Code Enigma username of the person to receive the YubiKey and we will configure a new one and send it out. Note, each customer is entitled to two free YubiKeys, after that we will charge the YubiKey on at cost, which is approximately £15 a unit at time of writing.

Because we run our own YubiKey endpoints and key stores, we have to physically have hold of the YubiKey to be used with our services in order to configure it, so please do not buy your own YubiKey, unless you're comfortable with posting it to us for configuration.